Frequently asked questions
Why won’t my car charge?
Please carry out the following to ensure your vehicle is ready to receive a charge:
- Check the settings on your vehicle to ensure there are no timers or restrictions activated to stop your vehicle charging at this time.
- Some vehicles will also not charge if the door is unlocked, if this is the case on your vehicle, check the doors are locked.
- Check the cable is correctly connected in the vehicle and charging port. If it was loose, disconnect from both ends and try starting the session again.
If the charging session still hasn’t started, look for an error message on the charge station. If there is one, please call 0345 646 1630 for assistance.
I’m unable to stop my session and remove the cable - what should I do?
Don’t try to pull the cable from the charge station or your vehicle. Select ‘Stop charge’ from your vehicle or within the associated app. If you’re still having problems, call 0345 646 1630 for assistance.
How much will my charging session cost?
Charging through plug and charge or RFID card at this station is free of charge.
I usually use an RFID card to charge on this charge station but I’ve lost it – how do I get a new one?
RFID cards are only issued to authorised users. Please contact the person responsible for the charge stations at your location to request a new RFID card for you and to deactivate the lost RFID card. Once Drax receives this request, the lost RFID card will be deactivated, and a new RFID card will be registered and posted to the address specified in the request.