CUSTOMER NOTICE
Please note that our phone lines will be down on 30 April 2024. They’ll be back to normal from 1 May 2024. If your call is urgent, please use one of the following temporary telephone numbers:
Line | Alternative number |
---|---|
For any metering dispute queries, please contact: | 01908 755828 |
For any urgent queries regarding electric vehicle charging, please contact: | 01908 755945 |
If you’d like to make a payment during this time, please do so here. Customers who have registered on our customer portal can still view invoices, upload meter readings and access other account information.
For any emergencies with your electricity supply, please contact your local Distribution Network Operator by calling 105.
How can we help?
Already on supply?
Interested in electrification?
Email, call 01473 632533 or complete the relevant online form and we’ll contact you.
Our promises to customers
We're committed to treating our customers fairly. You can read more about our commitments by following the links below.
Customer Fairness Charter
We promise to treat our customers fairly and conduct ourselves with integrity.
Read our promise to our customers.
Customer Privacy Notice
We take your right to privacy and the protection of your personal data seriously.
Read our privacy notices to learn more.
Making a complaint
If you need to make a complaint, go to our complaints page.