Drax is ISO 9001 accredited
What it means for you
At Drax, quality isn’t just a goal, it’s a commitment. That’s why we’re proud to be accredited to ISO 9001, the internationally recognised standard for quality management systems.
This certification reflects our dedication to consistent service delivery, customer satisfaction, and continuous improvement in all aspects of our operations.
Achieving ISO 9001 accreditation means that we’ve established a robust quality management system that ensures every process - whether in product development, delivery, or customer support - is monitored, measured, and improved as and when required. It also demonstrates our ability to meet regulatory requirements while consistently providing products and services that exceed our customers’ expectations.
For our customers, this translates to real, tangible benefits. It means that you can rely on Drax to deliver high-quality energy solutions that are efficient, cost-effective, and tailored to your specific needs. Our ISO 9001 accreditation also ensures transparency, clear communication, and accountability whenever you deal or work with us.
More than a certificate, ISO 9001 is a promise… a promise that we’ll always strive to do better, listen to your feedback, and innovate to serve you more effectively.
With Drax, you’re not just choosing an energy partner. You’re choosing a company that puts quality and customer satisfaction at the heart of everything we do. It also enables us to help our customers realise a zero carbon, lower cost energy future.
What quality means to us
- Consistently delivering high performance across all our products and services
- Meeting our objectives while continuously improving the effectiveness of our processes
- Resolving any complaints and disputes promptly, with proactive monitoring that drives learning and improvement
- Positively recognising Drax team members who consistently deliver quality service to our customers and colleagues
- Fostering customer loyalty through reliable, value-driven actions
- Attracting new customers through professionalism and service excellence