Roaming charging help

Roaming Frequently Asked Questions

What is roaming?

Roaming, in EV charging terms, describes the ability for EV drivers to access multiple charging networks (i.e. Charge Point Operators) for charging sessions. The key benefit, in principle, is you only need an account with a single provider to meet all your public charging needs. The method of payment / authorisation would typically be via a third-party app, such as Octopus Electroverse, or possibly an RFID card issued by their roaming charging provider such as BP Pulse.

Why won’t my car charge?

After checking that you’ve connected the cable correctly to your vehicle, look for an error message on the charge station.

I’m unable to stop my session and remove the cable - what should I do?

Don’t try to pull the cable from the charge station or your vehicle. Select ‘Stop charge’ from your vehicle, within the associated vehicle app, the charge point itself, contactless payment terminal (by re-presenting your card / Apple pay etc) or the roaming app if the session was started that way.

I'm getting the error message 304. What does this mean?

If you do see this error, please ensure your charging cable is plugged in fully (you should hear a click) to the charging socket and your vehicle.

How much will my charging session cost?

You can see the pence per kilowatt hour pricing on the charge station, in the Charge Assist or your roaming providers app.

Note, roaming providers pricing may vary from that displayed on the charge station/Charge Assist. This is common as providers may charge a premium on top or, as often with Octopus Electroverse, they may offer discounts via their app.

I seem to have been charged a fee before I’ve started charging my vehicle. What’s this for?

This is a pre-authorisation charge (usually for Charge Assist or contactless Payments) but you won’t be charged this amount, and it’ll typically be removed from your bank/credit cards transactions within a few hours.

What should I do if my payment fails?

Check you’ve used the roaming providers app correctly and that a valid payment method is set up on your account. Any issues with 3rd party roaming apps should be directed to the app provider. Alternatively, you can either download the Charge Assist app and secure a charge session that way or use the contactless payment terminal, if installed.

The roaming app doesn’t seem to work

Roaming providers have agreements with many charging networks and charge point operators, although no one roaming provider covers every single charge point in the UK. Check with your roaming provider the location and charge point you’re accessing is including in their coverage – either by using the mapping function within the app or contacting them directly.

Can I have a receipt?

If using a roaming provider, please refer to your roaming providers app for receipts. If you’re using the Charge Assist App or the transaction is contactless, you can access via the QR code or at https://evreceipt.mydrax.com/