Customer fairness charter
Treating you fairly is at the heart of our approach to good customer service.
We work hard to provide the best possible quality of service and, with honesty and enthusiasm, work as your energy partner.
Our Customer Fairness Charter shows we’re committed to:
- Being open, honest and transparent
- Giving you clear, complete, accurate and relevant information
- Making it easy to get in touch with us, and responding promptly
- Swiftly putting things right if they go wrong
- Communicating plainly and simply
- Consistently doing what we say we’ll do
If you’d like to get in touch about our Customer Fairness Charter, or the service we provide, please email: email@example.com