Metering work and installations during Covid-19 restrictions

As customer visits restart, our priority is to ensure the safety and wellbeing of our customers, colleagues and partners. Here’s a summary of the measures we’re taking:

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For our colleagues

Our partners

We work with a range of partners for collecting meter readings, installing smart meters and other metering activities. We’ve developed our own risk assessment, which you can read here. We won’t send out an engineer until we know that their risk assessment complies with ours. As a rule, engineers will:

You can find our partners' risk assessments below:

Energy Assets

Eon

Imserv

Morrisons

National Grid Metering

Siemens

Smart Metering Services (SMS) Plc

Stark

TMA

Western Power