Flow with Flex
Flexible options, exceptional service
A tailored service, with Flex
With a Drax Flex contract, you'll enjoy the benefits of working with our internal teams and getting a comprehensive, bespoke service.
A customer-first approach
For key accounts, a dedicated Service Relationship Manager (SRM) will take care of your day-to-day needs and host quarterly reviews to ensure you’re happy with our service.
Collaborative and communicative
Our Commercial (trading), Operations and Service teams will avoid operating in silos when dealing with your account and delivering on our commitments.
Operational excellence
Your comprehensive onboarding plan will suit the size and complexity of your business and meter portfolio. We achieve a 95% accuracy rate for bills issued, with 99% produced and distributed on time.
Managed risk with flexible trading
Our Flex product range offers budget certainty where possible, while still maintaining market-reflective positions. When you’re ready to buy or sell power, you can contact our trading desk directly from 8.30am until 5pm every weekday.
Additional insights
Our in-house Intelligence experts offer valuable insights that can help you better understand the market while supporting your planning and budgeting.
Extra services
We do more than supply renewable electricity; we can also help you reduce - and optimise - your power consumption and energy costs. Our services include EV charging infrastructure installation and fleet management, power purchase agreements (PPAs) and Corporate PPAs, demand management, and emissions benchmarking and reporting.
Flex plans
Which plan?
Flex Balance
Offers you control of your wholesale costs and budget certainty on your TPCs.
Flex Clarity (Live)
If you want flexible wholesale costs and passed-through TPCs, this is the product for you.
Flex Clarity (Reconciled)
Buy and sell your electricity on the wholesale market and choose to fix your TPCs or have us pass them through.
Flex Cashout
Suitable if your consumption is particularly volatile, and fixing shape costs is too expensive.
Who's it for?
Flex Balance
Available for customers who use at least 2GWh of electricity a year, and have at least one Half Hourly (HH) meter.
Flex Clarity (Live)
Your organisation must use at least 5GWh of electricity a year and have HH meters.
Flex Clarity (Reconciled)
Your organisation must use at least 5GWh of electricity a year, and this can apply to both HH and NHH meters.
Flex Cashout
Your organisation must use at least 5GWh of electricity a year and have HH meters.
Download our Flex product brochure
Download our Flex product brochure for free and discover more on how you ccould benefit from buying and selling your power when it suits you best.
Ready to talk about our Flex products? Fill out and submit the form below and one of our specialists will be in touch.
Understand how non-energy costs could affect you
Download our latest and previous Electricity Prices Explained guides to see our forecasts and understand how changes to non-electricity costs could affect you.