Contactless charging support

Quick links to what you need to know

How to charge your vehicle

Frequently asked questions

• Operation
• Payment
• Receipts

How to charge your vehicle

1. Tap the screen to wake the charge station.
2. Select payment/authorisation method. Tap your card on the payment reader to start the charging session. You can pay by Visa, MasterCard, American Express, Apple Pay and Google Pay. For pricing details, see the charge station screen.
3. Connect your electric vehicle to the socket indicated on the charge station screen.
4. Once charged, you can end the session by re-tapping the payment card used on the contactless terminal, or by disconnecting the cable from your vehicle.
5. You can download receipts at https://evreceipt.mydrax.com/ (or scan the QR code on the charge station for quick access) within 24 hours.

Frequently asked questions

Operation

Why won’t my car charge?

After checking that you’ve connected the cable correctly to your vehicle, look for an error message on the charge station. If there is one, please call 0345 646 1630 for assistance.

I’m unable to stop my session and remove the cable - what should I do?

Don’t try to pull the cable from the charge station or your vehicle. Select ‘Stop charge’ from your vehicle or within the associated app. If you’re still having problems, call 0345 646 1630 for assistance.

Payment

What should I do if my payment fails?

Please check that you present your card or mobile device correctly. If this doesn't work, try an alternative payment method, if possible.

How much will my charging session cost?

You can see the charge rate on the charge station’s screen.

I’ve been charged a fee before I’ve started charging my vehicle. What’s this for?

When starting a new charging session, we hold a pre-authorisation deposit in order to check sufficient funds are available. This is similar to what you’d experience when checking in at a hotel or using ‘pay at pump’ facilities. You won’t actually pay this deposit, and it’ll completely drop off your banking history within 10 working days (often less than 24hrs). At the end of the charge session, we’ll deduct a payment from your chosen payment method relevant to the actual amount of charge you used.

Receipts

Can I have a receipt?

You’ll be able to access your receipt from https://evreceipt.mydrax.com, typically within 24 hours.

You’ll need the following information to access receipts:

1. The last four digits of your payment card, or – if using apps like Apple Pay or Google Pay – the last four digits of your virtual account number (see below).
2. The date of your charging session.
3. The location of your charging session.

Why can’t I find my receipt?

Below are some possible reasons why you may not be able to find a receipt on the portal immediately after your charge session.

1. It can take up to 24 hours from the charging session to process a receipt and for it to become visible in the receipt portal.
2. You may have entered the wrong card or virtual account number details. If you used an app like Apple Pay or Google Pay, you’ll need to enter the last four digits of the virtual account number (see below) - not the last four digits of the debit/credit card number.
3. There may be an issue with the receipt portal. If this is the case, please call 0345 646 1630 for assistance.

Virtual account numbers

For security purposes, apps like Apple Pay and Google Pay create a unique ‘virtual account number’ for each card you import. If you use a smart device (like a mobile phone or smart watch) for your charging session, you’ll need the virtual account number to find the receipt in our receipt portal.

Input the last four digits of the virtual account number on the portal. We only receive the virtual account number, not details of the linked debit/credit card.

How to find virtual accounts on iOS:

1. Open the Wallet app and select ‘Apple Card’.
2. Select the card you used to pay with.
3. Select the circle with three dots in the right-hand corner of the screen. Look for the last four digits of the virtual account number.

How to find virtual accounts on Android:

1. Open the app you used to pay with (e.g. Apple Pay, Google Pay).
2. Select the card you used to pay with.
3. Scroll down and look for the last four digits of the virtual account number.