Difficulties paying?

We can help

Energy Bill Relief Scheme: What your business needs to know - Hero Image

As an established and trusted supplier of renewable power and net zero services to businesses and other organisations, we understand the challenges you face. And we know it’s not always possible to overcome them without help.

So, if you’re experiencing financial difficulties and struggling to pay your electricity bills, the best approach is to let us know as soon as possible. We may be able to offer options such as payment plans or other solutions.

Our advisors are trained to support you and to find solutions that suit your circumstances – and work for us too. Please don’t carry on ignoring the issue or trying to solve it alone – get in touch now:

Contact us now - Call 01473 855753

Extra support available

To better manage your energy usage, and your payments, it’s worth considering the following:

Seek free independent advice

To chat to independent experts about managing your debt, contact the Business Debtline charity or Citizens Advice.

Things to avoid

Ignoring your quickly-rising energy debt simply isn’t an option. Here are two reasons why:

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1. You could lose your power supply

There are industry mechanisms in place that allow all energy suppliers to organise a disconnection if a business customer is defaulting on its energy debts. This is in line with the terms and conditions of your contract.

However, disconnection is a last resort. We’ll try many times to get in touch and provide lots of opportunities for you to pay – including with a payment plan. So, the best way to ensure you’re not disconnected is to get in touch with us – as soon as you realise you’re having difficulty paying your bills.

Energy Bill Relief Scheme: What your business needs to know - Hero Image

2. You could have additional reconnection costs

If your meter(s) are disconnected due to you not paying your energy debt, and you then request a reconnection, you may need to pay a non-refundable fee, plus any debt balance. You’ll also have to wait for the reconnection to happen, which means losing even more time and revenue.

Additionally, if we’re concerned about your ability to pay future invoices, we may ask you for a refundable security deposit too, as a condition of reconnecting your energy supply.