Customer Fairness Charter

Treating you fairly is at the heart of our approach to good customer service.

We aim to provide the best possible quality of service and work as your energy partner with honesty and enthusiasm.

Our Customer Fairness Charter shows we’re committed to:

• Being open, honest and transparent
• Giving you clear, complete, accurate and relevant information
• Making it easy to get in touch with us, and responding promptly
• Swiftly putting things right if they go wrong
• Communicating plainly and simply
• Consistently doing what we say we’ll do

If you have a question about our Customer Fairness Charter or the service we provide, please email contactteam@drax.com.