Letters of Authority (LOAs)

A Letter of Authority (LOA) is a legal document that allows a customer to authorise someone to act on their behalf within agreed limits - usually a broker.

LOAs give customers confidence that the person they’ve appointed knows what actions they're authorised to make. This may be account information, billing details or personal information related to their business.

While we can’t provide a definitive list of criteria, we use all reasonable measures to verify the identity of the person and any authorisation to act on their behalf. We’ve included below the usual information we need to accept an LOA.

Please note that from 1 October 2022, we no longer accept LOAs that give a broker authority to sign a contract on a customer’s behalf (known as ‘Level 2’ LOAs).

What should you include in an LOA?

For every LOA we check we make sure:

How do you submit an LOA?

Once you’ve covered all the details above, you can submit your LOA by sending it to the email address listed on the customer’s latest invoice.

Alternatively, you can email your LOA request to contactteam@drax.com. We will respond to you within 10 working days.

If the LOA submitted is accepted, we'll respond to you within 10 workings days with the data, or explaining why we're unable to do so and what can be done to resolve the issue.