Drax achieves service level highs with Renewable Power Purchase Agreement offering
6th August 2021
We’re proud to announce that we’ve achieved the highest possible rating in Ofgem’s latest supplier compliance audit which applies to our Feed-in Tariff (FiT).
On top of this, Ofgem requires FIT Licensees to carry out meter read validation checks every two years to ensure generation volumes are being recorded correctly.
We’re delighted to have achieved a meter verification rate of greater than 95% since early 2020. This is around 20% higher than the industry average.
Despite the impact of COVID-19, we were able to put robust processes and protocols in place to ensure we’d keep our customers and colleagues safe, while meeting our regulatory obligations.
We’ll always take our regulatory obligations seriously, and we’ll always put customer satisfaction at the centre of our service.
Valpy Fitzgerald, Director of Renewables & Sustainable Commodities at Drax, said:
“We’re proud to be recognised for our excellent performance in Ofgem’s latest biennial meter verification results.”
“This is all down to the hard work of our operations team. They’ve been working tirelessly behind the scenes to ensure that our customers weren’t impacted by the ongoing disruption caused by the COVID-19 pandemic.”
“We aim to deliver the highest level of service to our customers, and we’ll always put them front and centre of everything we do.”
Accurate payments for your power
We pay our generators on time, every time.
Across our portfolio of over 3,000 renewable generators , we make payments of around £175m to independent generators each year. We’ve achieved a billing accuracy of 99% across both monthly and quarterly payments.
We’ll make sure you always get paid what you should, when you should.
Great customer service - just ask our customers
We recently surveyed our customers to find out what they think of our service. We achieved a Net Promoter Score (NPS) of +28, four times the industry average.
Renewable and reliable
We’re proud to support independent renewable generators of all sizes across the UK. By giving our partners a route to market for their power, and by being the largest supplier of renewable electricity to UK businesses, we’re also helping to support the UK’s journey to net zero carbon by 2030.
To find out more about how Drax Renewables can help you, contact our team today.Contact us today