Smart meter data

No storage of personal information

Your smart meter has information about how much electricity you’ve used, and there are strict controls on your data and who can access it. We also have to let you know in advance if we want to use your data for any purpose, so you can opt out at any time.

It’s your data

You own the stored data that relates to your usage. This means that only you, and those who need access to this information to fulfil their contractual obligations, can see it.

In addition, we must make sure that you, or your nominated agent, have timely access to the consumption data stored in the smart meter at your premises.

If you would like to obtain your HH data, or would like to appoint a third party to do so on your behalf, find out how you can do so here.

Secure systems and transmissions

Smart meters have their own secure, wireless network that uses radio waves, just like mobile phones. A smart meter doesn't use the internet to send or receive data and you don't need an internet connection for it to work.

Privacy policy

We take the security of your data seriously and have a clear privacy notice.

If you have any questions about smart meters, check our FAQs page for answers.