Smart meter customer resources

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With a smart meter, you can now see your detailed consumption data in the Drax Smart App. By default, we will show you consumption for 30-minute intervals, unless you tell us otherwise. You can then use this data to make informed choices and control when you use the most energy.

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Use energy more efficiently

Now that you have a smart meter, you can more accurately understand the impact of energy efficiency efforts as you can see the peaks and troughs of detailed usage in your smart app. We've also answered some frequently asked smart meter questions - you can access them by clicking the button below.

Your first bill with a smart meter

It's quite likely that part of your first bill will still be based on estimated reads. The reason for this is that you probably won't have your meter installed the same day as your most recent bill is generated. So we will still need to estimate your consumption up to the point of when the smart meter is connected to our systems. It should all be automated from then onwards.

You should also know that your first bill with smart meter may be higher than expected. The reason is that an accurate read has caused an initial spike between what we were previously estimating your consumption to be and what it really was. If you hadn’t provided us with a recent or regular read before the installation, the estimations were likely incorrect. This should not be a problem going forward as your bills will be based on accurate reads from now on.

How to use your smart meter

If you ever need to check your energy use or browse the options, the steps you need to take depend on the meter you have. Select one of the guides below:

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EDMI ES-10A

EDMI ES-10A 4 Terminal Single Phase Electricity Meter product guide

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EDMI ES-10B

EDMI ES-10B 4 Terminal Single Phase Electricity Meter product guide

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Landis and Gyr E470 Series 3

Landis and Gyr E470 Series 3 User manual and functional description

If your meter isn't working as expected

Smart meters, just like our computers, mobile phones or any other modern devices, may not always work as expected. If you suspect there is a problem with your meter, please get in touch with our metering teams. Their in-depth knowledge will be best-placed to ensure any issues are fixed as fast as possible. Don't worry, if we need to replace your smart meter with a new one, we won't charge you for it.

Our teams are available Monday to Friday - call 01473 277556 or email smart@drax.com.

If you have a power cut please refer to our emergency contact page for a list of contacts who can help in your area.